Last Updated: May 29, 2026 Effective Date: May 29, 2026 This Return & Refund Policy applies to all orders placed on mariring.com. By placing an order with us, you agree to the terms listed below. 1. Return Eligibility & Time Limit Customers may request a return or exchange within30 calendar days from the date the package is delivered. To be eligible for return: – Items must be unused, unwashed, undamaged and in original condition. – All original packaging, tags, accessories and manuals must be intact. – Clear proof of purchase (order number, receipt) is required. Final sale items (clearance products, personalized/custom-made items) are not eligible for return or exchange. 2. Non-Returnable Items The following categories cannot be returned for hygiene, safety or policy reasons: – Personal hygiene products, beauty & skincare items – Underwear, swimwear and intimate apparel – Custom engraved, personalized or custom-sized products – Discounted clearance final-sale goods – Damage caused by improper use, human error or unauthorized modification 3. Exchange Policy We support product exchange for size issues, color errors or defective products within the valid return period. If you need to exchange items, please contact our customer service via email first. Do not send returns without prior confirmation. Exchange availability depends on current stock. If the replacement item is out of stock, we will offer a full refund instead. 4. Defective / Wrong Item Shipping If you receive defective, damaged, incorrect or missing items, please contact us within 48 hours after delivery. You need to provide clear photos or videos of the product, packaging and shipping label. After verification, we will arrange free replacement or full refund according to your preference. In this case, we bear the relevant shipping cost. 5. Customer-Initiated Returns (No Quality Issue) If you return the product due to personal reasons (no longer needed, wrong purchase, dislike style, size mismatch with personal expectation): – Return shipping fee is borne by the buyer. – Original shipping fee paid during checkout is non-refundable. – A reasonable restocking fee may apply if the product packaging is damaged. 6. Refund Processing Rules Once we receive and inspect your returned items, we will process your refund within 3–7 business days. Refunds will be returned to your original payment account (PayPal, credit card, etc.). The arrival time depends on your payment platform’s processing rules, usually 3–10 working days. We do not support cash refunds or third-party account transfers. 7. International Return & Customs Rules For international cross-border orders: – Import duties, taxes and customs handling fees paid by the buyer are non-refundable. – Returned international shipments may be inspected by customs. Any customs fines or detention fees shall be borne by the buyer. – We are not responsible for delays caused by international logistics and customs clearance. 8. Late Returns Any return request submitted after 30 days of delivery will not be accepted. We reserve the right to refuse overdue return applications. 9. Policy Updates We reserve the right to update this Return & Refund Policy at any time. Changes will take effect immediately after being posted on the website. Your continued use of our website and services constitutes acceptance of the updated policy. 10. Contact Us For return, exchange or refund inquiries, please contact our support team: Email: Marige@mariring.com Website: mariring.commail} for questions related to refunds and returns.
